Privacy & Cookies Policy – NewGen Travel

Effective Date: January 2026

Welcome to NewGen Travel.
Your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, protect, and manage your personal information when you use our website, create an account, or book tours with NewGen Travel.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When using our services, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Billing information
  • Booking details

Account Information

When registering an account, we may collect:

  • Username
  • Encrypted password
  • User preferences
  • User type (Normal User or Partner User)

Booking Information

For tour reservations, we may request:

  • Hotel pickup address
  • Emergency contact information
  • Dietary requests
  • Special travel requirements

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website activity logs
  • Referral pages
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process tour bookings
  • Confirm reservations
  • Provide customer support
  • Improve website functionality
  • Personalize your travel experience
  • Send booking notifications
  • Prevent fraud or unauthorized access
  • Comply with legal requirements
  • Send promotional offers (only with consent)

NewGen Travel does not sell or rent your personal information to third parties.

3. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when visiting a website. They help improve website performance and user experience.

How We Use Cookies

NewGen Travel uses cookies to:

  • Remember your preferences
  • Keep you logged into your account
  • Improve website speed and functionality
  • Analyze website traffic and performance
  • Personalize content and offers
  • Improve booking experience

Types of Cookies We Use

Essential Cookies

Required for basic website functionality such as:

  • Account login
  • Tour booking
  • Security features

Analytics Cookies

Used to understand:

  • Visitor behavior
  • Most visited pages
  • Website performance

Marketing Cookies

May be used for:

  • Personalized advertisements
  • Travel promotions
  • Retargeting campaigns

4. Managing Cookies

Most browsers allow you to:

  • Block cookies
  • Delete stored cookies
  • Manage cookie preferences

Please note that disabling cookies may affect some website features and booking functionality.

5. Third-Party Services

We may use trusted third-party services such as:

  • Payment gateways
  • Analytics providers
  • Social media integrations
  • Booking systems

These services may collect limited information necessary to operate their services securely.

6. Data Security

We take reasonable measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Password encryption
  • Restricted access to customer data

While we work hard to protect your information, no online system can guarantee 100% security.

7. User Rights

You may have the right to:

  • Access your personal data
  • Request corrections
  • Delete your account
  • Withdraw marketing consent
  • Request data export

To make a request, please contact us directly.

8. Children’s Privacy

Our services are not intended for children under 13 years old.

We do not knowingly collect personal information from children.

9. External Links

Our website may contain links to external websites or social media platforms.

NewGen Travel is not responsible for the privacy practices of third-party websites.

10. Updates to This Policy

NewGen Travel may update this Privacy & Cookies Policy at any time.

Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions regarding this Privacy & Cookies Policy, please contact:

NewGen Travel

Website: NewGen Travel
Email: seavibevn@gmail.com
Phone: +84 979382929
Address: 388 Võ Thị Sáu, Vĩnh Trường, Nha Trang

Consent

By creating an account, booking tours, or using our website, you agree to this Privacy & Cookies Policy and the collection and use of your information as described above.